Malaysia Airlines and Maybank’s partnership to promote debit card use for e-commerce booking of online air tickets saw a significant growth of 195% in billings and 145% in Maybank debit transactions during the three month campaign period.
The joint-promotion between Malaysia Airlines and Maybank was aimed at increasing the awareness and usage of the Maybank family of debit cards, namely the Maybankard Visa Debit and MasterCard Platinum Debit for online booking of air tickets at Malaysia Airlines’ website. Cardholders who purchased any fare online were automatically registered to win holiday packages to Sydney, Hong Kong, Bali or Langkawi.
Malaysia Airlines has always put convenience as priority. The recently redesigned malaysiaairlines.com for instance features significant enhancements which includes a clean fresh look and simplified navigation and booking process.
Maybankard Visa Debit and MasterCard Platinum debit offer domestic and international acceptance at over millions of merchant worldwide.
B. Ravintharan in his speech, thanked the Maybankard Debit cardmembers for their support in the Bank’s first ever partnership with an online merchant for debit card payment. “This campaign was to increase awareness of the value offered by the Maybank family of debit cards for online purchase or e-commerce. The growth in debit card use for e-commerce in this promotion augurs well for greater use of debit cards for travel and holidays. This support has contributed to the increase of over 300% in the total number of e commerce transactions for Maybank last year, compared to the previous year. It demonstrates the increasing popularity of using debit cards for online shopping,” said B. Ravintharan.
With such collaborative effort, customers have an increased awareness that their debit cards can now be easily used for airline travel, above and beyond their everyday shopping and utility items.
Friday, June 3, 2011
MH Check-in Lounge Premier Lane KL Airport
Malaysia Airlines launched the Frontend Check-in Lounge, an upgraded and exclusive premium check-in facility at KL International Airport (KLIA) for Enrich Platinum/Gold Members and First/Business Class passengers
Experience a whole new level of on-ground service with our premium frontend check-in facility, exclusively for Enrich Platinum, First Class and Business Class guests. Located on the Departures level of KL International Airport, the frontend check-in lounge has been transformed into a cosy area facilitating more personalised service and enhanced comfort while you wait for your departure documents to be processed.
Meanwhile, with the introduction of this new lounge, Enrich Gold passengers travelling on Economy Class may now check in at their own dedicated counter at Row C, counters 1–3.
Availability
Counters close 45 minutes (for international flights) and 30 minutes (for domestic flights) before departure.
Telephone check-in
Check-in via telephone and arrive at the airport 30 minutes before take-off (40 minutes with check-in baggage). Call 1 300 88 3000 if you’re in Malaysia or contact your nearest Malaysia Airlines office if you’re overseas.
Premier Lane
Get fast track immigration clearance upon arrival and departure at the Kuala Lumpur International Airport (KLIA).
Apart from these endeavours, Malaysia Airlines has improved the booking facilities for the convenience of all our customers via our enhanced web-site and MHBuddy on Facebook. Checking in for customers on the go can also be done via mobile, self-serve terminals and Fast Check-in kiosks at selected airports. Malaysia Airlines also plans to have Ticketing and Enrich Services on the departure level of KLIA for the further convenience of its customers.
Experience a whole new level of on-ground service with our premium frontend check-in facility, exclusively for Enrich Platinum, First Class and Business Class guests. Located on the Departures level of KL International Airport, the frontend check-in lounge has been transformed into a cosy area facilitating more personalised service and enhanced comfort while you wait for your departure documents to be processed.
Meanwhile, with the introduction of this new lounge, Enrich Gold passengers travelling on Economy Class may now check in at their own dedicated counter at Row C, counters 1–3.
Availability
Counters close 45 minutes (for international flights) and 30 minutes (for domestic flights) before departure.
Telephone check-in
Check-in via telephone and arrive at the airport 30 minutes before take-off (40 minutes with check-in baggage). Call 1 300 88 3000 if you’re in Malaysia or contact your nearest Malaysia Airlines office if you’re overseas.
Premier Lane
Get fast track immigration clearance upon arrival and departure at the Kuala Lumpur International Airport (KLIA).
Apart from these endeavours, Malaysia Airlines has improved the booking facilities for the convenience of all our customers via our enhanced web-site and MHBuddy on Facebook. Checking in for customers on the go can also be done via mobile, self-serve terminals and Fast Check-in kiosks at selected airports. Malaysia Airlines also plans to have Ticketing and Enrich Services on the departure level of KLIA for the further convenience of its customers.
Malaysia Airlines LCCT ticket counter
Malaysia Airlines has opened a sales ticket counter at the KL Airport (KLIA) Low Cost Carrier Terminal (LCCT) effective today, Monday 16 May 2011, in its continuous effort to provide ease and convenience according to its customers’ needs.
The national airline is the first full service carrier to operate a sales ticketing counter in the LCCT.
The sales ticketing service will be offered at two counters located at the Public Concourse of LCCT in front of check-in counters S1-48.
Manned by a team of experienced Malaysia Airlines staff, these counters operate from 7.30am to 11.30 pm daily, including public holidays. The services cover a host of travel convenience to customers as follows:
a.Full scope of reservation and ticketing services for:
?Malaysia Airlines, MASwings and Malaysia Airlines' code share partner flights.
b.Re-issuance of tickets.
c.Enrich Frequent Flyer Programme which include, distributing enrolment forms for new Enrich members, mileage points redemption and ticketing for Enrich members, top-up of mileage points for redemption ticketing and collections for Golden Lounge access pass.
d.Issuance of MHinsure travel policies.
e.Credit Card Refund Processing of tickets issued by any Malaysia Airlines' offices in Malaysia, payments made online for Internet Bookings and payments made through the 24-hour Contact Centre 1-300-88-3000.
This added service is in line with Malaysia Airlines’ overall growth strategy to provide greater convenience and seamless journey for customers when they fly with the national carrier.
The national airline is the first full service carrier to operate a sales ticketing counter in the LCCT.
The sales ticketing service will be offered at two counters located at the Public Concourse of LCCT in front of check-in counters S1-48.
Manned by a team of experienced Malaysia Airlines staff, these counters operate from 7.30am to 11.30 pm daily, including public holidays. The services cover a host of travel convenience to customers as follows:
a.Full scope of reservation and ticketing services for:
?Malaysia Airlines, MASwings and Malaysia Airlines' code share partner flights.
b.Re-issuance of tickets.
c.Enrich Frequent Flyer Programme which include, distributing enrolment forms for new Enrich members, mileage points redemption and ticketing for Enrich members, top-up of mileage points for redemption ticketing and collections for Golden Lounge access pass.
d.Issuance of MHinsure travel policies.
e.Credit Card Refund Processing of tickets issued by any Malaysia Airlines' offices in Malaysia, payments made online for Internet Bookings and payments made through the 24-hour Contact Centre 1-300-88-3000.
This added service is in line with Malaysia Airlines’ overall growth strategy to provide greater convenience and seamless journey for customers when they fly with the national carrier.
Thursday, June 2, 2011
easyJet flights to Amman from london Gatwick
london Gatwick airport welcomed the launch of nonstop flights to the Jordanian capital, Amman, by its biggest customer – easyJet. low cost airlines easyJet will operate the service three times per week from Gatwick’s North Terminal with a return tickets starting from as little as £106 (including taxes). .
This is exciting news for Gatwick’s adventurers who have, for the first time ever, the option to fly low cost from London to one of the oldest cities in the world and explore ancient cities, desert castles, unspoiled natural locations and visit one of the Middle Eastern wonders – Petra – which made its Hollywood debut in ‘Indiana Jones and the Last Crusade.’
Commenting on easyJet’s new route to Amman, Guy Stephenson, Gatwick Airport’s Commercial Director, said: “easyJet’s brand new route to Amman is not only exciting for Gatwick as we strengthen our links to the Middle East, but also for passengers who now, in these price sensitive times, have a truly low-cost option to fly to this wonderful ancient city from London.
“easyJet is a valued airline and we are pleased to be able to support its growth plans and open up more destinations for its passengers.”
Other easyJet routes to launch from london Gatwick between now and June include Izmir (Turkey), Verona and Bologna (Italy), Seville (Spain), and Aberdeen (Scotland).
This is exciting news for Gatwick’s adventurers who have, for the first time ever, the option to fly low cost from London to one of the oldest cities in the world and explore ancient cities, desert castles, unspoiled natural locations and visit one of the Middle Eastern wonders – Petra – which made its Hollywood debut in ‘Indiana Jones and the Last Crusade.’
Commenting on easyJet’s new route to Amman, Guy Stephenson, Gatwick Airport’s Commercial Director, said: “easyJet’s brand new route to Amman is not only exciting for Gatwick as we strengthen our links to the Middle East, but also for passengers who now, in these price sensitive times, have a truly low-cost option to fly to this wonderful ancient city from London.
“easyJet is a valued airline and we are pleased to be able to support its growth plans and open up more destinations for its passengers.”
Other easyJet routes to launch from london Gatwick between now and June include Izmir (Turkey), Verona and Bologna (Italy), Seville (Spain), and Aberdeen (Scotland).
Air Nigeria Lagos London Gatwick flights
Air Nigeria is to launch new international route outside Africa with a daily London-Lagos route from 1 September, strengthening the links between the financial and economic centres of the UK and Nigeria.
Flights will depart from London Gatwick airport daily at 2230, arriving into Lagos at 0430 the next day, with the return leg leaving Nigeria at 1410 and landing back into London LGW at 2010. Air Nigeria will operate the A340-300 airplane, which flies 295 passengers in two-class seating configuration, from Gatwick’s South Terminal.
Air Nigeria’s preference to operate its London-Lagos route from Gatwick sends a strong message that Gatwick is changing and becoming the London airport of choice for airlines wishing to establish and develop a strong London network. It follows other airlines who have, over the past few years, chosen to move their services or entire operations from other London airports to London Gatwick, such as airberlin and Norwegian.
David Amurun, Air Nigeria’s Country Manager for the UK said: “Air Nigeria’s return to its long hub operations with a London-Lagos route is exciting news for passengers. Gatwick Airport has excellent links into London and the South East making it easily accessible for business travellers and passengers wishing to fly between the UK and Nigeria to spend time with friends and family. We look forward to commencing flights in September. “
Gatwick also has spare capacity to grow on its single runway, which enables airlines to expand their operations and achieve their own growth potential. This, combined with its
£1 billion investment programme and its quick and direct links into central London are helping to position Gatwick as the London airport of choice.
Flights will depart from London Gatwick airport daily at 2230, arriving into Lagos at 0430 the next day, with the return leg leaving Nigeria at 1410 and landing back into London LGW at 2010. Air Nigeria will operate the A340-300 airplane, which flies 295 passengers in two-class seating configuration, from Gatwick’s South Terminal.
Air Nigeria’s preference to operate its London-Lagos route from Gatwick sends a strong message that Gatwick is changing and becoming the London airport of choice for airlines wishing to establish and develop a strong London network. It follows other airlines who have, over the past few years, chosen to move their services or entire operations from other London airports to London Gatwick, such as airberlin and Norwegian.
David Amurun, Air Nigeria’s Country Manager for the UK said: “Air Nigeria’s return to its long hub operations with a London-Lagos route is exciting news for passengers. Gatwick Airport has excellent links into London and the South East making it easily accessible for business travellers and passengers wishing to fly between the UK and Nigeria to spend time with friends and family. We look forward to commencing flights in September. “
Gatwick also has spare capacity to grow on its single runway, which enables airlines to expand their operations and achieve their own growth potential. This, combined with its
£1 billion investment programme and its quick and direct links into central London are helping to position Gatwick as the London airport of choice.
Road Runners UK becomes Gatwick Airport official taxi
Local Horley-based company - Road Runners UK - becomes Gatwick Airport’s new official taxi-service provider
“We’re delighted to have Airport Cars – Gatwick on board and welcome its commitment to delivering excellent customer service.”
Airport Cars – Gatwick, part of Road Runners UK, demonstrated its commitment to offering passengers an excellent service that represents good value for money, and to invest in new facilities and customer-service training for the drivers. For example, Airport Cars – Gatwick will invest in new facilities for the drivers, including upgrading the airport driver rest room, as well as new computer systems to improve the passenger booking service.
This commitment to improving services for passengers is fully in line with the aspirations of the ‘new’ Gatwick, which is investing £1 billion to modernise the airport facilities and deliver great services for passengers to, through and from the airport.
Gatwick is a significant contributor to the local economy, generating around £2 billion each year. Gatwick is also responsible for the employment of around 23,000 people, one third of whom live in Crawley. It was therefore important to Gatwick that whoever was appointed as the new taxi service provider would commit to employing all 252 drivers from the previous supplier – who are all local to the area. Airport Cars – Gatwick has honoured that commitment.
Commenting on the contract award, Jeremy Bennett, External Business Development Manager at Gatwick Airport said: “ Each year, around 14% of our 32 million passengers use a taxi service to get to and from the airport. With our £1 billion investment programme, we are working hard to improve the overall airport experience for passengers, and that includes their travel options. That is why we have brought in a new on-airport taxi service provider and built into the contract a customer-service standard agreement that aligns with our own commitments to excellent customer-service.
“We’re delighted to have Airport Cars – Gatwick on board and welcome its commitment to delivering excellent customer service.”
Airport Cars – Gatwick, part of Road Runners UK, demonstrated its commitment to offering passengers an excellent service that represents good value for money, and to invest in new facilities and customer-service training for the drivers. For example, Airport Cars – Gatwick will invest in new facilities for the drivers, including upgrading the airport driver rest room, as well as new computer systems to improve the passenger booking service.
This commitment to improving services for passengers is fully in line with the aspirations of the ‘new’ Gatwick, which is investing £1 billion to modernise the airport facilities and deliver great services for passengers to, through and from the airport.
Gatwick is a significant contributor to the local economy, generating around £2 billion each year. Gatwick is also responsible for the employment of around 23,000 people, one third of whom live in Crawley. It was therefore important to Gatwick that whoever was appointed as the new taxi service provider would commit to employing all 252 drivers from the previous supplier – who are all local to the area. Airport Cars – Gatwick has honoured that commitment.
Commenting on the contract award, Jeremy Bennett, External Business Development Manager at Gatwick Airport said: “ Each year, around 14% of our 32 million passengers use a taxi service to get to and from the airport. With our £1 billion investment programme, we are working hard to improve the overall airport experience for passengers, and that includes their travel options. That is why we have brought in a new on-airport taxi service provider and built into the contract a customer-service standard agreement that aligns with our own commitments to excellent customer-service.
Icelandair fly to Glasgow from Reykjavik
Icelandair announced new nonstop flights from Glasgow to Iceland starting 20th September 2011. The new flights will operate three times per week on Tuesdays, Thursdays and Sundays. These flights will replace the current Glasgow – Reykjavik – Manchester - Glasgow “triangle route” and connect to Icelandair’s North American destinations.
The result will be additional capacity from Glasgow, as well as quicker elapsed flying times to Icelandair’s North American destinations like Boston, New York City and Seattle. With the new flights, Icelandair will become the carrier with the fastest elapsed flying time from Glasgow to Boston, New York City (JFK), Orlando and Seattle.
Francois Bourienne, Commercial Director at Glasgow Airport, said: “Icelandair’s re-introduction of direct flights to Reykjavik is great news for our customers, as it will significantly reduce the travel time both to Iceland and onwards to North America.” He added, “Although popular, the ‘triangle route’ was not always a convenient option and Icelandair should be congratulated for recognising this and improving its service offering. I’ve every confidence it will prove successful and help boost passenger numbers.”
Icelandair is one of Iceland’s longest established companies, connecting the world and Iceland for over 70 years. Icelandair flies from the UK to Iceland with connecting service to Boston, Minneapolis/St. Paul, New York City, Orlando, Seattle, Washington, DC, Halifax and Toronto.
The result will be additional capacity from Glasgow, as well as quicker elapsed flying times to Icelandair’s North American destinations like Boston, New York City and Seattle. With the new flights, Icelandair will become the carrier with the fastest elapsed flying time from Glasgow to Boston, New York City (JFK), Orlando and Seattle.
Francois Bourienne, Commercial Director at Glasgow Airport, said: “Icelandair’s re-introduction of direct flights to Reykjavik is great news for our customers, as it will significantly reduce the travel time both to Iceland and onwards to North America.” He added, “Although popular, the ‘triangle route’ was not always a convenient option and Icelandair should be congratulated for recognising this and improving its service offering. I’ve every confidence it will prove successful and help boost passenger numbers.”
Icelandair is one of Iceland’s longest established companies, connecting the world and Iceland for over 70 years. Icelandair flies from the UK to Iceland with connecting service to Boston, Minneapolis/St. Paul, New York City, Orlando, Seattle, Washington, DC, Halifax and Toronto.
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