Thursday, April 14, 2011

united airlines overweight passenger policy

united airline join other carriers and start charging overweight passenger for two seats if they can't properly fit into one.

United is the fifth major airline to adopt a policy of this kind, Eight other U.S. airlines - including Delta Airlines,Air France,JetBlue and airtran,frontier airlines and Midwest - have similar seating policies
United made the change as a result of the hundreds of complaints it receives each year from customers who "had to share their seat with the oversized guest,"
For the comfort and well-being of all customers aboard United flights, we have aligned with other major airlines' seating policies relating to passengers who:
are unable to fit into a single seat in the ticketed cabin;
are unable to properly buckle the seatbelt using a single seatbelt extender; and/or
are unable to put the seat's armrests down when seated.
If unused seats are available on the ticketed United or United Express flight, then a overweight passenger meeting any of the above criteria will be reaccommodated next to an empty seat.

If no unused seats are available on the ticketed flight, then the customer must either purchase an upgrade to first class or business class with available seats that address the above-listed scenarios, or change his or her ticket to the next available flight and purchase a second seat in addition to the one already purchased. If a customer meeting any of the above-listed criteria cannot be accommodated next to an empty seat and chooses not to upgrade or change flights and purchase a ticket for an additional seat, he or she will not be permitted to board the flight.
If purchasing on the day of departure and an additional seat or upgraded seat is not available on the ticketed flight, then the customer will be required to rebook on the next United flight that has adequate seating available. Any fees that would normally be associated with this type of change will be waived in this circumstance. If adequate seating is not available and the customer decides not to travel, the ticket can be refunded without penalty, even if it is a nonrefundable ticket.

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